Dual Format

FAQs for Pre-Order

  • Can I pre-order? Yes, you can pre-order a product but please note that payment is captured at the time of purchase.
  • What if the price changes between when I place my order and the release date? Prices are subject to change and therefore, if the price lowers between placing your order and the release date, you will receive a refund for the difference. If the price increases, you will only be charged the original price.
  • When will my pre-order ship? We aim to deliver products on or before the release date. To ensure you receive your item on the release date, please place your order no later than one week prior to the release date. Orders will be processed the Monday prior to release (unless the Monday is a public holiday, in which case the order will process on the Tuesday). Please note that if you place an order that includes catalogue products and new release(s) (pre-orders), your order will only ship once the pre-ordered item(s) is in stock (usually 1 week before the release date). This only applies to international orders.

    For further information, please visit our FAQs